Store Policies

Shipping

All orders will be shipped via Expedited Parcel Post.  We only ship within Canada.  Orders will typically ship within 1 business day of order being placed.   Shipping rates:

Clothing

  • FREE shipping on regular priced clothing orders of $150 or more (before tax)
  • $20 flat fee on regular priced clothing orders of less the $150 (before tax)
  • $20 flat fee on all sale priced clothing orders

Bikes & Bike Accessories

  • We are unable to ship new bicycles.
  • FREE shipping on regular priced bike accessory and part on orders of $150 or more (before taxes)
  • $20 flat fee on regular priced bike accessory and part orders of less than $150 (before tax)
  • $20 flat fee on all sale priced bike accessory and part orders

Board Sports

  • $30 shipping on all wakesurf, wakeboard and snowboard orders
  • $20 shipping fee on wake accessories, wakeboard bindings, snowboard boots and snowboard bindings

Paddle Sports

  • $30 shipping on all paddle sport accessory and part orders
  • Pease contact for kayak, canoe and stand up paddle board shipping options and costs.

Cross Country Ski & Snowshoe

  • $30 shipping fee on all cross country ski, and cross country ski pole orders
  • $20 shipping fee on all snowshoe, cross country ski boots and accessory orders.

Gift Cards

  • FREE shipping on Gift Cards.
  • Gift Cards do not count towards order totals on above categories.

Delivery and Pick-Up Options

FREE Delivery within the cities or Prince Albert and Regina.  FREE in store or curbside pick-up in Prince Albert and Regina.  This includes, bikes (PA only), kayaks, canoes and stand up paddle boards (based on item availability at pickup location).  Please contact us to schedule a pick-up or delivery time and confirm item location.

Shipping Restrictions

Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, hazardous or over-sized products.

Return and Exchange Policy

Returns and exchanges will be accepted up to 21 days after the date of purchased.  Items to be returned or exchanged must be in new condition (not have been worn or used) and items must have original tags attached.  Items must have a receipt, no exceptions.  Regular priced items are eligible for a full refund.  Items discounted up to 30% are eligible for an exchange or in-store credit or gift card.  Items discounted 30% or greater are FINAL SALE.

You are required to contact us via phone or email before you send your return.  Returns can be shipped back to us at your expense. Alternatively, returns and exchanges can be made in store.

Shipping costs are non-refundable.  Refunds will be processed in same payment method as original order.

Prince Albert Location
Phone: 800-653-5200
Email: fae.mike@sasktel.net

Shipping Address

Fresh Air Experience
938 Central Avenue
Prince Albert, SK   S6V 4V3

Regina Location
Phone: 306-522-6665
Email: faeregina@sasktel.net

Shipping Address

Fresh Air Experience
532 Victoria Avenue
Regina, SK   S4N 0P9

Warranty and Repairs

We are here to help you with a warranty or repair.  Warranty varies from product to product.  To best help you with a warranty or repair, we recommend contacting us via phone or email.  We are happy to contact the company on your behalf and facilitate the warranty process.  Any shipping costs on warranty items or items being sent back for repair to the supplier are your responsibility.

All warranty items must be accompanied with original receipt (no exceptions).  All warranty items must be cleaned or laundered.  Items that are uncleaned will be subject to a $25 cleaning fee.

Pricing

The information on our website is continuously updated and we want to provide our customers with a convenient option to shop with us.  Our goal is to provide the most accurate information and pricing on our website.  In the event of pricing discrepancies, we reserve the right to decline or cancel an order.

In the event of incorrect inventory and the item ordered is unavailable, we will do our best to fulfill the order in a timely fashion.  If there is a significant delay in fulfilling the order, a full refund will be available.

Security and Personal Information

The security of your personal information is important to us.  Your information will be protected during your transaction through the protection measures from PayPal.  Personal information will not be shared